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People are at the core of an outstanding CX

👋 Hire chat agents for sales and support for a phenomenal CX at a fraction of the responsibility and the costs

  • 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. (Hubspot)

  • 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)

  • Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain & Company)

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Sales Agent
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You shouldn't be paying your agents to do what a chatbot can do. Your agents should be doing what only they can do - bringing the human touch and a real connection, becoming the face of your brand and forming a bond with your customers. 

Happy Customer
Helping a Customer
We do not plug & play.
The process is carefully crafted for your brand.
  1. We ask for your brand information and your goals.  

  2. We understand the common queries that your customers have and their pain points. 

  3. We craft a chat strategy heavily focused on CX based on your brand and your business process.  

  4. We create the CX materials (chat scripts, saved responses, help center articles etc) 

  5. We match you with the right agents and train them for your brand.

  6. We get the magic started!  

  7. Analyze and iterate the result after a month! 

  8. Triple down on what's working! 😎

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Initiate, Engage, Connect, Upsell, Cross-sell, Generate Leads

In Tella we know that, just having a feature-rich tool integrated with the state-of-the-art technology is not enough. For an unforgettable customer experience, you need real human connection. But, implementing the whole CX process may not come easy. We take the weight off your shoulder and do the heavy lifting so you can build an irreplaceable brand. 

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Customer Service
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Strategies to create a phenomenal customer experience

A complete guide to customer experience for your business

Resources

Latest insights from Tella

Our Clients

Why companies like Tella?

 
 

 

 

A phenomenal CX is key to your revenue and profit

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